RETURN POLICY
We are committed to provide our customers complete satisfaction. We strive to enhance the shopping experience of our customers, while providing the best quality products. In order to ensure the same, we are always ready and willing to go the extra mile for our customers.
Once delivered, we don’t have a return policy or an exchange one.
A refund is only applicable for orders which weren’t delivered to the customer.
In case you are unsatisfied with the product received, we request you to contact our Customer Care team at +91-8168742720 or you can write to us at germicure@lemantus.com and we shall revert back to you at the earliest.
Damage Of External Packaging
On receipt, if it is noticed that the external packing of the consignment is damaged or tampered with, we recommend not accepting the package and putting your remarks on the courier delivery sheet and raise a complaint with us immediately. We shall handle such issues strictly and directly with the respective courier company.
In such an event, kindly intimate us with the details of your order. Once the package is received back at our warehouse, we will cancel the order.
In case of Pre-paid (Credit Card, Net Banking, Debit Card) order, we will refund the money in your banking account.
Product Received in Damaged Condition or Wrong Product Delivered
a) Return via Germicure.Lemantus.com:
In the unlikely event that any product you have ordered from us is not received in good condition, or is damaged or if product delivered is different from what you had ordered, you may return the product unused and in the same condition as you received it, with its original packaging along with invoice for refund, within 48 hours from the date of delivery.
In such an event, kindly retain all packaging materials and contact us immediately at +91- 8168742720. Our Customer Care Team will give you instructions on how to handle this scenario. We will help you with the refund of your money and give you confirmation to proceed for the refund process.
DO NOT return any product, before receiving confirmation from our team for the same. In case any product is returned without such confirmation, we do not guarantee any credit or refund.
Once Quality Check Team has received the returned goods, the team shall examine the returned products on the basis of the customer’s claim. Upon confirmation from our Quality Check Team that the refund is acceptable, we shall refund the money subject to fulfilment of Return conditions. We shall send you an email and / or SMS regarding return acceptance or return rejection.
In case it is found on examination of product/invoice/order receipt that the damage has occurred due to customer, then the customer will not be entitled to any fresh piece of Product or Refund and the same product as purchased by the customer will be returned to the customer.
In case of return accepted, customer is requested to return the product(s) in original packaging, tags, unused to Lemantus Pharmaceuticals Pvt Ltd, Dehradun by courier. You need to send the return at below mentioned address:
Lemantus Pharmaceuticals Pvt Ltd,
D8, Sara Industrial Estate,
Village Rampur, Selaqui, Dehradun, Uttarakhand -248197
Contact Number: 8171111969
Once Quality Check team has received the returned goods, the team shall examine the returned products for all damages, on the basis of the customer’s claim. Upon confirmation from our Quality Assurance Team that the refund is acceptable, we shall refund the money subject to fulfilment of Return conditions. In case it is found on examination of product/invoice/order receipt that the damage has occurred due to customer, then the customer will not be entitled to any fresh piece of Product or Refund and the same product as purchased by the customer will be returned to the customer.
Lemantus will issue refund of up to a maximum of Rs. 150/- against the shipping charges.
Our Obligations:
Post receipt of the returned Product(s), our Quality Check team will inspect the same. Once approved as an eligible return, we will initiate the refund for your transaction. If however the return is not approved as an eligible return, we will courier the same Product(s) back to you. In either scenario your return issue will be closed within 7 to 10 days of our receiving of the return package from you.
Except for the events as explicitly stated in this Policy, you will not be entitled for any cash refunds as per our policy. Return will only be made in form of credit to your Bank account. With respect to the products returned by you, the decision taken by our Quality Check Team shall be final and binding.
REFUNDS POLICY:
We may provide Refunds in the event of:
(i) Cancellation by Customer or Lemantus.com, prior to the shipment of the products ordered / purchased;
(ii) Return of one or more products purchased by the Customer, subject to eligibility for Return.
The refund in above scenarios will be as per the manner set out hereunder:-
a) Refunds for Pre-paid Orders:
Refunds will be sent back to the original payment method used in making the payment. For example,
If you have paid using a credit card, refund will be credited to your credit card account, (Will be reflected in next statement) within 5 to 7 working days. If you have paid using debit card/internet banking, amount will be refunded to your bank account within 7 to 14 working days. However, the actual credit to your account will depend on your banks processing time. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues with the same.
Except for the events as explicitly stated in this Policy, you will not be entitled for any refund.
b) Refund Timelines
We usually initiate eligible refunds within 7 working days from receipt of product(s) at our warehouse. We will keep you informed via email on the refund status. Kindly note that refund to the customer’s bank or credit card account is subject to estimated processing timelines by banks as indicated here under.
Payment Mode | Refund Method | Refund Receipt Time (After Initiation) |
Credit Card/Debit Card | Reverse Credit | 5 to 10 Banking Days |
Wallet | Wallet | 0 to 3 Banking Days |
Net Banking | Credit in Bank Account | 2 to 10 Banking Days |
UPI | Credit in Bank Account | 2 to 7 Banking Days |